Gaya APA

Fandy, T, ,. (1997). Prinsip-Prinsip Total Quality Sevice (5). Yogyakarta: Taylor & Francis Inc..

Gaya MLA

Fandy, Tjiptono, ,. "Prinsip-Prinsip Total Quality Sevice". 5 Yogyakarta: Taylor & Francis Inc., 1997. Text.