Gaya APA
Tjiptono, F.
(2007).
Prinsip-Prinsip Total Quality Service
(
v)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total Quality Service".
v
Yogyakarta:
Andi,
2007.
Text.