Gaya APA
Tjiptono, F., Chandra, G.
(2010).
Service, Quality and Satisfaction - Edisi II
(
2)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality and Satisfaction - Edisi II".
2
Yogyakarta:
Andi,
2010.
Text.