APA Style
Tjiptono, Fandy. (2008).
Service Management Mewujudkan Layanan Prima (1).
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
1
Yogyakarta:
Andi,
2008.
Text.
MLA Style
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
1
Yogyakarta:
Andi,
2008.
Text.
Turabian Style
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
1
Yogyakarta:
Andi,
2008.
Print.