This book is intended for hospitality students majoring in front office department. It consists of thirteen units, covering all social practices performed by the front office staff, namely giving hotel information, handling direct reservation, handling reservation via telephone, handling reservation cancellations, handling no show, handling individual check in, handling group check in, escorting the guests to the room, showing room to the guests, advising hotel guests where to go, handling complaints, and handling arrangements for a meeting. This book can help students and those who are working in a hotel front office to practice language skills and improve their ability to master conversational topics in the area of front office department. By practicing, their communication skills in handling guests at front office area can be enhanced