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Kepuasan Pelanggan: Konsep, Pengukuran, & Strategi

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Brand Management & Strategi

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Strategi Bisnis

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Manajemen dan Strategi Kepuasan Pelanggan

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Manajemen Keuangan

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Total Quality Management

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Service Management: Mewujudkan Layanan Prima (Edisi 3)

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Service, Quality And Satisfaction Edisi 3

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Pemasaran

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Strategi Pemasaran: Prinsip & Penerapan

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Pemasaran Strategik Edisi 4: Domain, Determinan, Dinamika

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Service, Quality Dan Customer Satisfaction Edisi 5

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Service, Quality and Satisfaction - Edisi II

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Strategi Pemasaran

Strategi Pemasaran

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Service Quality dan Satification

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Pemasaran Jasa - Prinsip, Penerapan, Penelitian - EDISI TERBARU

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Pemasaran Strategik edisi 3

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Pemasaran Esensi & Aplikasi

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Service Management Mewujudkan Layanan Prima

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Service Management Mewujudkan Layanan Prima

Service Management Mewujudkan Layanan Prima

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E-Business

E-Business

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Pemasaran Jasa Prinsip, Penerapan, Penelitian

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Pelanggan Puas ? tak cukup !

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Pemasaran strategik : mengupas pemasaran strategik, branding.

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Service, Quality dan Satisfaction New Title Favorite Title

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Marketing Scales Favorite Title

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